Personal Data You Provide
When you complete our contact form, we ask for certain information so we can get in contact with you as requested. This information includes your name, email address and telephone number. We will never pass on your email address or personal information to a third party and we treat all your personal information as confidential. The personal information which we hold will be held securely in accordance with the General Data Protection Regulations (GDPR) 2018.
How We Use Your Personal Data
We use the data you provide via this website to:
- communicate with you – for example: we use contact details such as email address or phone number when responding to enquiries made via online forms
- monitor website trends – for example: we use Google Analytics to help us analyse traffic so we can monitor how the website is being used
- operate our business more effectively- for example: we seek feedback and use this to help improve our service
Our “Lawful Reasons” For Processing Your Personal Data
The “General Data Protection Regulation” (GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. The GDPR requires us to declare which of six “lawful reasons” we are relying on when we are processing your personal data: we operate on the basis of “consent” when sending newsletters (you won’t get sent a newsletter unless you have explicitly opted in to receive one)…. and we operate on the basis of “legitimate interest” when communicating with you in other ways (e.g. when responding to your enquiry).
Transfer of Personal Data
From time to time we may pass personal data such as your name and email address to other services that we use to send out newsletters and other communications (both electronic and print). However, your personal data will remain in the EU or countries considered by the EU to have equivalent policies such as Jersey, Guernsey, Switzerland, New Zealand and Canada. Companies based in the USA that have certified with the EU-US Privacy Shield programme are also considered to be permitted destinations by the EU (this includes popular US products like Gmail, DropBox and MailChimp).
A cookie is a file which we have added to the code of this website. Cookies helps analyse web traffic or lets you know when you visit a particular site, allowing web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences, for example: we use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for analysis purposes.
Our Use of Google Analytics
We use Google Analytics to monitor how our website is being used so we can make improvements. Our use of Google Analytics requires us to pass to Google your IP address (but no other information) – Google uses this information to prepare site usage reports for us, but Google may also share this information with other Google services. In particular, Google may use the data collected to contextualize and personalize the ads of its own advertising network. You can find more information here:
Questions or Complaints
In the first instance we hope you will contact us directly with any questions or complaints. However, legal rights regarding privacy are the remit of the Information Commissioners Office (ICO) and you can find more information about how to complain here: https://ico.org.uk/concerns/.